Zen U. London

You're invited to our Zen U. to learn more about Zendesk functionality to further optimise your support team efficiency!

Join other Zendesk administrators and agents for an overview of:

• Ticket Channels: Email, Help Center, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
• User Experience: Timezones, Language, Colours, Logos, Widgets and Multi-Branding
• Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
• Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
• Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
• Knowledge Base: Using Communities
• Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
• Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing

The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians throughout the day.

Please dress comfortably and bring along a notebook and pen.

Arrival and registration from 12.45 - 13:00

Grab your seat before space runs out!